Frequently Asked Questions
Find quick answers about ordering, delivery, payments and stock availability from the Musuko Karate Academy shop.
Help Centre
Need a quick answer?
We have brought together the most common questions about ordering from the Musuko shop, delivery, payment and product availability.
- Delivery and postage
- Secure checkout and payments
- Stock and availability
How much is delivery?
Delivery charges are shown clearly at checkout before you pay. The amount can vary depending on the items in your basket and the delivery options available for your order.
How long will my order take?
Delivery times depend on product availability and the delivery method available for your order. In-stock items are prepared as quickly as possible. If an item is supplier-dependent, delayed or unavailable, we will contact you to explain the options.
What payment methods do you accept?
The payment methods currently available for your order are shown at checkout. Payment is handled securely through the payment options enabled on the Musuko shop.
How will my order be delivered?
The delivery service may vary depending on the size of the parcel and destination. Where tracking information is available, it will be provided with your dispatch details.
Is buying online safe?
Yes. The Musuko shop uses an encrypted HTTPS checkout and secure payment processing. Where a third-party payment provider handles card payment, Musuko does not receive or store your full card details.
Can I order for delivery outside the UK?
The delivery destinations currently available are shown at checkout. If your address or country is not offered, please contact us before ordering and we can confirm whether delivery is possible.
Are your stock levels accurate?
We keep product availability as up to date as possible. Some clubwear, karate equipment and specialist items may depend on supplier availability. If there is an issue with an item in your order, we will contact you as soon as possible to discuss the available options.
What does backorder mean?
A backorder means an item is not available for immediate dispatch but may still be ordered or sourced. Delivery can take longer than an in-stock item, and we will keep you updated where needed. If you need something by a particular date, please contact us before ordering.
Still need help?
We’re here to help with your order.
If your question is not covered here, contact Musuko Karate Academy and we will get back to you as soon as possible.