Customer Support
Returns & Refunds
Clear information about returns, refunds and exchanges for purchases from the Musuko Karate Academy shop.
30 Day Returns
Eligible non-faulty items can be returned within 30 days of delivery. Your statutory rights are unaffected.
Unused & In Original Packaging
For change-of-mind returns, items should be unused and in resaleable condition, with original packaging where possible.
Proof of Purchase
Please provide your order number, receipt or other proof of purchase.
Exceptions May Apply
Personalised items and opened hygiene-sealed goods may be excluded from change-of-mind returns unless faulty.
1. Returns
- For eligible non-faulty items, Musuko offers a 30-day goodwill return period from delivery.
- For online orders, you normally have 14 days from delivery to tell us you wish to cancel, followed by a further 14 days to return the goods.
- Returned non-faulty items should be kept in resaleable condition. This returns policy does not affect your statutory rights.
2. Exceptions & Proof of Purchase
- Personalised or custom-made items may not qualify for a change-of-mind return unless they are faulty.
- Please provide your order number, receipt, bank record or other proof of purchase so we can locate the transaction.
- Please contact Musuko before sending an item back so we can confirm the correct return instructions.
- Where permitted by law, a refund may be reduced if an item has been handled beyond what is reasonably necessary to inspect it.
3. Refunds (If Applicable)
- Once your return is received and inspected, we will email you to confirm that we have received your returned item.
- We will confirm the outcome of the return and any refund due.
- Approved refunds are returned to the original payment method. Where statutory cancellation rights apply, refunds will be made within the applicable legal timescales.
4. Late or Missing Refunds (If Applicable)
- If we have confirmed that a refund has been processed but you have not received it, first check the account used for the original payment.
- Your card provider may take additional time to show the refund on your statement.
- If necessary, contact your bank or payment provider to check whether the refund is pending.
- If the refund is still missing after those checks, contact Musuko and we will help investigate.
5. Sale Items
Sale items have the same statutory rights as full-price items. If an item is faulty, not as described or not fit for purpose, your normal legal rights still apply. Any additional goodwill return conditions for non-faulty sale items will be stated at the time of purchase.
6. Exchanges (If Applicable)
If an item is faulty, damaged, incorrect or you need a size exchange, please contact us and we’ll confirm the available options and next step.
7. Shipping
- For change-of-mind returns, you are normally responsible for the cost of returning the item unless we have agreed otherwise.
- If an item is faulty, damaged or incorrect, contact us before returning it so we can confirm the appropriate return arrangement.
- Where the law requires it, the standard outbound delivery charge will be included in the refund; enhanced delivery costs may not be refundable in full.
- We recommend using a trackable return service and keeping proof of postage until your return has been completed.
Need help with a return?
We’re here to help.
Get in touch and we’ll guide you through the process.
